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Frequently Asked Questions


  1. How Hippo Video works?
  2. Should I download any software to use 'Hippo Video'?
  3. Why do you ask for so many permissions when I add the extension?
  4. How to integrate with Freshdesk?
  5. How to integrate with Zendesk?
  6. How to share videos to Zendesk from Hippo Video?
  7. What are video tickets? Where do I find them?
  8. Is there a limit to how long I can record?
  9. How long does a video take to process?
  10. What happens when I record past recording limit?
  11. How to create a video presentation?
  12. How to activate/deactivate users in Hippo Video?
  13. How to record high quality videos?
  14. How to edit in Hippo Video?
  15. Can I crop a video?
  16. Where do I find my videos?
  17. Can I upload my video on YouTube?
  18. Can I download my videos?

1. How Hippo Video works?

  • Hippo Video comes as a Chrome Extension. Install Hippo Video from the Chrome Web Store and start recording.
  • In case you added Hippo Video from the web, you can record using the ‘AUDIO’ and ‘WEBCAM’ options. The Chrome Extension is required for ‘SCREEN RECORD’.
  • Select ‘RECORD’ when you’re ready to take a video. Clicking on 'FINISH RECORDING' ends your video.
  • You can edit, ‘SHARE’ and ‘EXPORT’ your video.

2. Should I download any software to use 'Hippo Video'?

No. Hippo Video comes as a Chrome Extension. All you have to do is install the Chrome Extension and start recording your video.

3. Why do you ask for so many permissions when I add the extension?

The permissions requested to add Hippo Video as chrome extension are:
  1. Access to the visiting websites
  2. Screen capture
  3. communicate with cooperating websites
  4. Display notifications
These permissions are asked because:
  • Hippo Video is chrome extension based product and needs permission to record on any page.
  • Hippo Video never compromises when it comes to user privacy and security.
Any related queries feel free to contact us: support@hippovideo.io
extension-permission

4. How to integrate with Freshdesk?

Install Hippo Video from Freshdesk dashboard.
How to Install Hippo Video?
  1. Provide your registered Freshdesk Email-id and a new ‘Domain’ name (e.g. abc@freshdesk.com) that you would like to have in Hippo Video.
  2. Click on ‘Sign-up’, a new account will be created with your domain name.
In Hippo Video account
  1. Once you login, your API key will be created and sent to your mail.
  2. Copy ‘API KEY’ from ‘FRESHDESK’ under ‘INTEGRATIONS’ in settings.
In Freshdesk dashboard
  1. Paste your ‘API KEY’, enter the Domain name that you would like to have in Hippo Video and Email registered with Freshdesk.
  2. Click on ‘SYNC’. Sync allows posting video as solutions to Freshdesk from Hippo Video and sync users.
  3. Utilize the widget that lies on the right side to record a video straight from Freshdesk.
Now record your solution video and share it with your customers. The same video can be made visible to other customers by posting the video to FRESHDESK.

5. How to integrate with Zendesk?

  1. Go to Zendesk dashboard and click on settings.
  2. Select Marketplace under ‘Apps’ and search for ‘Hippo Video’ in the search bar.
  3. Install Hippo Video.
How to Install Hippo Video?
  1. Provide your registered Zendesk Email-id and a new Domain name (e.g. abc@zendesk.com) that you would like to have in Hippo Video.
  2. Click on ‘Sign-up’, a new account will be created with your Domain name.
In Hippo Video account-
  1. Once you login, your API key will be created and sent to your mail.
  2. Copy ‘API KEY’ from ‘ZENDESK’ under ‘INTEGRATIONS’ in settings.
In Zendesk dashboard-
  1. Paste your ‘API KEY’, enter the Domain name that you would like to have in Hippo Video and Email registered with Zendesk.
  2. Click on ‘SYNC’. Sync allows posting video as solutions to Zendesk from Hippo Video and sync users.
  3. Utilize the widget that lies on the right side to record a video straight from Zendesk.

6. How to share videos to Zendesk from Hippo Video?

Share your videos as articles to Zendesk from Hippo Video:
  1. Step 1: Create a new video or choose the one which is already recorded.
  2. Step 2: Select your video and click on ‘SHARE’.
  3. Step 3: You can see various sharing options, select ‘ZENDESK’.
  4. Step 4: Now choose ‘Add Article’ to send your video as an article.
  5. Step 5: Choose your category and section to where you want to import your video in Zendesk and add a title to your video.
  6. Step 6: Click on ‘POST’. You can check your video in Zendesk under selected category and section.

7. What are video tickets? Where do I find them?

Video ticket option allows your customers to record their issues as a video and send them.
The process of sharing Video Tickets is explained below-
  1. Find the option named as ‘TICKETS’ on the top of your screen. Clicking on 'TICKETS' directs you to the Video Ticket page.
  2. Customers’ can record a quick video as a reply to the issue they are facing.
  3. Any issues encountered by customers can be quickly resolved with video tickets.
Find your tickets hereClick on ‘TICKETS’ on the top. ‘COPY URL’ and share.

8. Is there a limit to how long I can record?

You can record unlimited videos for a duration of 30 min/video in a free plan and 2 hours/video in premium plans.

9. How long does a video take to process?

The video processing time depends on the length or size of the video. In most of the cases where there is a decent bandwidth the video processing time is just a few seconds.

10. What happens when I record past recording limit?

Recording stops once the video reaches its limit. Your recording will be automatically saved to ‘VIDEOS’.
past-recording-limit

11. How to create a video presentation?

With Hippo Video, you can record your presentation directly from the Google Slides. Your video will be automatically saved in your Hippo Video library.

Turn your presentation into a video with these steps:
  1. Step 1: Go to Google Slides and choose your presentation.
  2. Step 2: Click on the button, which is available above your presentation.
  3. Step 3: Select the input capture type and proceed to next.
  4. Step 4: Choose to record the entire screen or specific application window.
  5. Step 5: Clicking on ‘START RECORDING’ begins to record your video presentation.
  6. Step 6: To end the video presentation click on ‘FINISH’ from Chrome Extension.

12. How to activate/deactivate users in Hippo Video?

Follow these steps to limit user’s access to Hippo Video-
  1. Click on ‘USERS’.
  2. A list of your users appears on the screen. Each user has a menu icon to their right, that has edit, activate/deactivate, reset password and re-invite options.
  3. Click on ‘activate/deactivate’.

13. How to record high quality videos?

  • The highest resolution we offer is 1080p.
  • In case you're working on Free plan you have an option choosing the resolution between 480p & 720p.

14. How to edit a video in Hippo Video?

Select a video to edit. Find for edit option which lies right below the video in which you can crop, trim, add text and annotate.
How to crop?
  1. Drag the resize cursor with the help of your mouse.
  2. Video can be cropped to any size of your choice.
How to trim?
  1. Starting and ending parts of the video can be trimmed using trim option.
  2. Slide the bar till where the video needs to be trimmed.
How to add text?
  1. Click on ‘T’ icon and add the text in the space provided.
  2. Once you ‘Enter’, reposition the text to the place you want it to be visible on the video.
P.S: Don’t forget to save once the editing completes 😀

15. Can I crop a video?

In Hippo Video, videos can be cropped to any size under edit option once the recording is finished. You can also crop the videos present in your library.

16. Where do I find my videos?

Your recordings can be found when you log in to Hippo Video. Also, you can try tapping on ‘VIDEOS’ which lies on the top and after that, you will be directed to your recordings.

17. Can I upload my video on YouTube?

Upload your videos to YouTube from ‘EXPORT’ option. Click on YouTube icon after which you will be directed to your YouTube account.

18. Can I download my videos?

Download is available for all the Students, Freelancers and Educators. You can download your video by clicking on ‘DOWNLOAD’ that lies below your video.