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Speed up your first call resolution time


Provide your customers with immediate seamless support by replacing emails and texts with videos. Resolving issues quickly reduces time to resolution and increases customer satisfaction.
















Build a personalized customer experience


Building a deeper connection with your customers matters more than customer satisfaction. Serve your customers with engaging and personalized video support to establish meaningful customer relationship.





Make customer support your competitive advantage



Try it yourself. It’s free.













Record videos as a part of forms


Give your customers the freedom to raise video tickets right inside the end user support form. This way, you can easily capture customer issues as they record.
















It is super easy and takes only 2 seconds!







To get started, first install the Hippo Video App. Once you are done installing,

Step 1

You need to provide your Freshdesk API Token







Step 2

To get Freshdesk API Token, all you have to do is
Go to Profile -> Profile Settings tab inside your Freshdesk account






Step 3

Copy paste the active API key. Please ensure that you have the Admin privilege








Post Integration














To get started, first install the Hippo Video App. Once you are done installing,

Step 1

You need to provide your Zendesk API Token






Step 2

To get Zendesk API Token, all you have to do is
Go to Settings tab inside your Zendesk account
Go to API -> Settings






Step 3

Copy paste the active API token key. If you don’t have a token already you can generate a new one. Please ensure that you have the Admin privilege








Post Integration