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Be that agent with super powers.
Create, edit and share videos as responses and solutions, from inside your Help desk. Get rid of that long email thread and resolve issues quickly.

Well, we don’t have to talk about customer escalations anymore.
Improve customer experience with video.
Customer experience improves as you create more personal support responses. Add how to videos and tutorials to improve customer knowledge about the product and thereby making it easier for your support team.

Solution is absolutely easy to implement.

How it Works?



Launch Hippo Video

Create videos from www.hippovideo.io or
use the Chrome extension.

Record Videos

Record with Webcam, Audio and Screencapture options.

Premium Editing

Edit videos using advanced editing options. Annotate, crop, add callouts, emojis, text and more. Add title, description and tags.

Share

Share using link, embed on your website or send via email. Share to Facebook, Twitter & Google+. Add videos as solution to Freshdesk and Zendesk.

Export Videos

Export to Google Drive, YouTube and Google Classroom.





Installation








Visit the url at https://www.hippovideo.io / settings / integrations / freshdesk to Sign up. If you have already signed up with Hippo Video, then Sign in and visit the above url or navigate to 'Settings > Integrations'.

Once you are inside the 'Settings > Integrations' module in Hippo Video, please follow the below steps:

Step 1

Click on the 'Integrate' button on the Freshdesk card. This will open the 'Freshdesk Integration Wizard'.







Step 2

Copy the Hippo Video API Key and provide this API Key when you install the Hippo Video app to Freshdesk.






Step 3

To get Freshdesk API key, go to profile settings and copy the Freshdesk API key in the integration wizard. For domain name give your Freshdesk domain. Your domain might look something like this (domainname.freshdesk.com)






Step 4

To add your Freshdesk Agents to Hippo Video - click the 'Next' button in the Integration wizard and follow the instructions given there.








Post Integration














Visit the url at https://www.hippovideo.io / integrations / zendesk to Sign up. If you have already signed up with Hippo Video, then Sign in and visit the above url or navigate to 'Settings > Integrations'.

Once you are inside the 'Settings > Integrations' module in Hippo Video, please follow the below steps:

Step 1

Click on the 'Integrate' button on the Zendesk card. This will open the 'Zendesk Integration Wizard'.






Step 2

Copy the Hippo Video API Key and provide this API Key when you install the Hippo Video app to Zendesk.






Step 3

To get Zendesk API key, go to profile settings and copy the Zendesk API key in the integration wizard. For domain name give your Zendesk domain. Your domain might look something like this (domainname.zendesk.com)






Step 4

To add you Zendesk Agents to Hippo Video - click the 'Next' button in the Integration wizard and follow the instructions given there.








Post Integration