Be that agent with super powers.
Create, edit and share videos as responses and solutions, from inside your Help desk. Get rid of that long email thread and resolve issues quickly.

Well, we don’t have to talk about customer escalations anymore.
Improve customer experience with video.
Customer experience improves as you create more personal support responses. Add how to videos and tutorials to improve customer knowledge about the product and thereby making it easier for your support team.

Solution is absolutely easy to implement.

How it Works?



Launch Hippo Video

Create videos from www.hippovideo.io or
use the Chrome extension.

Record Videos

Record with Webcam, Audio and Screencapture options.

Premium Editing

Edit videos using advanced editing options. Annotate, crop, add callouts, emojis, text and more. Add title, description and tags.

Share

Share using link, embed on your website or send via email. Share to Facebook, Twitter & Google+. Add videos as solution to Freshdesk and Zendesk.

Export Videos

Export to Google Drive, YouTube and Google Classroom.





Installation








Step 1

Visit URL https://www.hippovideo.io/api/freshdesk/generate_key


A. Provide your Freshdesk Email and new Domain name that you would like to have in Hippo Video. This will automatically sign up you into a new account of Hippo Video with the given domain name


B. Click on “Generate Hippo Video API Key”. API Key will be generated.


C. Copy the generated Hippo Video API key and Hippo Video Domain name. Provide them when you Install Hippo Video app in Freshdesk (link)






Step 2

For two-way integration with Freshdesk, provide the API Key of Freshdesk (API Key generally should be of your admin account) and Domain of Freshdesk (Link). This will enable you to share videos to Freshdesk from Hippo Video itself






Step 3

For integration with your sharing medium such as FB Workplace, Slack and Sharepoint, provide the required details by clicking on the respective icons






If you have already signed up to Hippo Video , you can Sign in to Hippo Video and go to URL https://www.hippovideo.io/integrations/freshdesk and follow above steps #2 & #3









Step 1

Visit URL https://www.hippovideo.io/api/zendesk/generate_key


A. Provide your Zendesk Email and new Domain name that you would like to have in Hippo Video. This will automatically sign up you into a new account of Hippo Video with the given domain name


B. Click on “Generate Hippo Video API Key”. API Key will be generated.


C. Copy the generated Hippo Video API key and Hippo Video Domain name. Provide them when you Install Hippo Video app in Zendesk (link)






Step 2

For two-way integration with Zendesk, provide the API Key of Zendesk (API Key generally should be of your admin account) and Domain of Zendesk (Link). This will enable you to share videos to Zendesk from Hippo Video itself






Step 3

For integration with your sharing medium such as FB Workplace, Slack and Sharepoint, provide the required details by clicking on the respective icons






If you have already signed up to Hippo Video , you can Sign in to Hippo Video and go to URL https://www.hippovideo.io/integrations/zendesk and follow above steps #2 & #3