Create an interactive and personalized customer experience with visual solutions. When a customer reaches you out for help, reply with explainer videos.
Through videos, one can clearly explain the issue resolution steps without missing out any details. Also, videos are much more efficient and faster in solving an issue compared to chats and emails.
One-way video Handle customer complaints effectively. Let your customers report their issues through videos.
With Hippo Video, your support team can share a guest recording link with their customers. On the other side, customers can quickly record their issue, so that support team gets a clear view and deeper understanding of the problem.
Win your customers by making their first journey smooth. More than half of the users do not come back for the second time. Give them a reason to come back by providing a great way to understand your product or service through onboarding videos.
“50% of customers think it’s important to solve product or service issues themselves”
When a customer faces any issue, they don’t prefer to spend their time calling, chatting or emailing the support team. They usually search for a solution themselves on your website before contacting support.
Help your customers find the solution to their problems by embedding knowledge base videos.
Here are some benefits when you have self-service in your website.