You can feel it the moment you walk into a modern hotel. Machines are everywhere, humming beneath the surface. Pricing systems making decisions faster than any human analyst ever could. Chatbots greeting guests long before a front desk agent does. Security cameras that aren’t just recording but analyzing. Robots moving through hallways once reserved for […]
Manu Mausam
You spent four hours yesterday researching a prospect before even starting their proposal. LinkedIn stalking. Googling their last three events. Hunting through old emails to see if they’ve stayed with you before. Checking if anyone on your team knows anything about their company. By the time you finally started writing, you had twenty browser tabs […]
Manu Mausam
The HSMAI just released its State of Hotel Commercial Talent Report 2025 which makes some points that are quite hard to ignore. It states that AI has become the single most disruptive force reshaping hotel commercial roles, talent is scarcer than at any point in recent memory, and demographic pressures are accelerating workforce transformation. The […]
Manu Mausam
When your group-sales team is juggling a dozen hotel RFPs at once, even a small delay or inconsistency can cost a contract. Every minute wasted searching for past answers, waiting on legal approval, or chasing missing data chips away at your competitive edge. Imagine cutting your RFP turnaround time by 50%, improving message consistency, and […]
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Every manager, from the front desk to corporate, is trying to do more with less. Fewer hands, tighter margins, higher expectations. Guests expect instant replies, personalized experiences, and seamless operations — all while your teams are juggling three systems that don’t talk to each other. But something new is happening. Quietly, almost invisibly, AI has […]
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You know the feeling. It’s budget season again and the spreadsheets are already starting to blur. Every line item feels urgent. Every department, every owner, wants more. And somehow you’re supposed to see the future while the present keeps shifting under your feet. Hotels have always lived in a world of thin margins, but something […]
Manu Mausam
Executive Summary Why hotels struggle with fragmented RFP intake A hotelier once told us: “There are multiple fragmented ways information gets in. I need something that brings it together.” That line sums up the daily reality for sales leaders and coordinators. In many properties, your front door is not one door. It is Cvent, Amadeus […]
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In 2025, U.S. hoteliers are navigating a regulatory landscape more complex and consequential than ever before. From federal rule changes on pricing transparency to state and local crackdowns on short-term rentals, these shifts carry real risk—and real opportunity. Every policy update has bottom-line consequences: hidden-fee bans can compress margin, STR restrictions can redirect demand back […]
Manu Mausam
In 2025, planners don’t just expect a hotel proposal — they expect an experience.On average, a single RFP goes to 10 competing venues, and 72 % of first responders win the business. Yet many hotels still rely on static PDFs and slow manual follow-ups that fail to stand out in a crowded inbox. The modern […]
Manu Mausam
When it comes to the competitive landscape of hotel group sales, fragmented RFP (Request for Proposal) processes can lead to missed opportunities and decreased revenue. A study by Groups360 found that hotel response rates to RFPs average only ~45%, meaning more than half of RFPs go unanswered. In fact, planners often have to source 10–20% […]
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