Every manager, from the front desk to corporate, is trying to do more with less. Fewer hands, tighter margins, higher expectations. Guests expect instant replies, personalized experiences, and seamless operations — all while your teams are juggling three systems that don’t talk to each other.
But something new is happening. Quietly, almost invisibly, AI has started doing the grunt work that used to keep hotel teams up at night — logging requests, replying to messages, setting rates, predicting demand, even carrying trays in restaurants.
Let’s look at the tools quietly rewriting the rules of modern hospitality.
Once upon a time, service requests lived on sticky notes. A towel here, a wake-up call there. ALICE killed that chaos. It became the nervous system of hotel operations — an AI-enhanced platform where guest requests, housekeeping updates, and maintenance tasks move in sync.
ALICE doesn’t make hotels friendlier; it makes them frictionless. Every request gets routed, tracked, and closed in one system, giving guests that invisible sense of “they just knew.” Born from hoteliers who lived the communication gap firsthand, ALICE turned frustration into a fix — and eventually became part of Actabl’s intelligent ecosystem.
HotelPlanner’s AI Booking Assistant
You used to search. Now you just ask.
HotelPlanner’s AI doesn’t wait for clicks — it listens. “Find me a 3-star near the convention center, under $200, pet-friendly.” Done. The assistant answers in 15 languages and confirms in seconds.
Behind the curtain, machine learning pulls from millions of rates, optimizes for your preferences, and remembers what you liked last time. For travelers, it’s freedom. For hotels, it’s conversion. And for agents, it’s fewer calls asking, “Is that rate still available?”
Surveillance used to be reactive. Something went wrong, you checked the tape.
Mobotix flipped that. Its AI cameras don’t just record; they interpret. They notice crowd patterns, detect spills, flag intruders, and alert staff before a guest ever dials zero.
It’s safety without supervision — real-time awareness in every corner of your property. The cameras evolved from simple motion detectors to context-aware systems that read the room, literally. And that makes hospitality not just safer, but smarter.
Visito – Guest Communication OS
Guests don’t want apps. They want answers.
Visito centralizes WhatsApp, SMS, and social DMs into one AI brain that responds 24/7. It handles 97% of messages automatically — reservations, late checkouts, even “what’s the Wi-Fi password?” — while human staff handle the 3% queries that truly need a human.
A guest messages your Instagram page at midnight. Within seconds, they get pricing, room options, and a booking link. No delay, no lost lead.
Visito wasn’t built for just scale; it was built for sanity. A few lines of code that give every hotel a full-time digital concierge.
Myma.ai – The Connected Guest Journey
Hospitality used to be fragmented. Marketing owned pre-stay. Front desk owned stay. CRM owned post-stay.
Myma stitched that journey back together with AI. It talks to your website, your WhatsApp, your booking engine — ensuring the same warm intelligence follows a guest from inquiry to review.
Ask Myma a question at booking, and it remembers at checkout. The system learns preferences, suggests upsells naturally, and personalizes follow-ups like a loyal assistant who never forgets.
Phones, binders, and printed directories are relics. Roxy replaced them all.
Say, “Roxy, order room service,” and it does. “Roxy, extra towels.” Done. Each property teaches Roxy its own answers — a kind of local AI dialect — so every interaction feels tailored, not templated.
Born from ex-Amazon engineers who knew Alexa wasn’t built for hotels, Roxy became the in-room extension of your service promise. It doesn’t just respond; it remembers, routes, and reports.
Revenue management used to be an art few could master. Then it became an algorithm everyone can benefit from.
Duetto’s machine learning models scan booking pace, competitor pricing, web activity, and market signals to predict demand before it happens. Prices shift dynamically by room, segment, or channel — no more static rate sheets or end-of-day guesswork.
Hotels using Duetto see double-digit gains in RevPAR, but the real shift is philosophical: managers stop reacting to data and start designing strategy. AI handles the math; humans handle the meaning behind it all.
To leverage this data for your group sales, it’s crucial to practice smart segmentation strategies. Read more on that here.
Every restaurant has a moment when the dining room feels impossible — orders flying, trays stacking, staff sprinting.
But Servi doesn’t sweat. It glides.
The AI-powered robot waiter ferries plates, clears tables, and keeps the rhythm smooth. Staff focus on people, not payloads. Guests get faster service and a show worth sharing.
Servi’s story began with one engineer-turned-restaurateur who saw that automation could make hospitality more human — not less. And now, thousands of restaurants later, that idea has proven itself in motion.
Every hotel says it wants more group business. Few realize what’s standing in the way: a maze of inboxes, spreadsheets, and half-filled RFPs that drain entire days before a proposal even leaves the building.
Hippo Video turns that chaos into clarity. It listens across every channel — Cvent, email, webforms, even walk-ins — and captures every inquiry automatically. Missing details? AI fills them in. Proposals? Built in minutes, not hours. Follow-ups? Triggered by real engagement, not guesswork.
Sales teams stop chasing data and start closing deals. Response times drop from days to minutes. Win rates climb. And the handoff to operations finally happens without re-typing everything twice.
Read more on how Hippo Video offers centralization.
Look past all the tools above and you’ll see one common truth: AI isn’t invading hospitality. It’s liberating it.
It’s taking the endless tasks that make humans feel mechanical — data entry, follow-ups, updates — and giving that time back to what hospitality was always meant to be: presence, attention, & care.
The question isn’t whether your hotel should use AI.
It’s what you could finally do if it handled the busy work for you.
We welcome you to a world where a guest never waits, where the sales team responds to RFPs before the competition even wakes up, and a GM sees operations in real time instead of end-of-month reports.
Kudos to all the unforeseen adventure & achievements AI has in store for you. And here’s to the hospitality that keeps getting smarter every day.
This is where you move from playing defense to playing offense. Once AI handles operational efficiency, you can redirect human intelligence toward strategy. For example:
Instead of just using Duetto to react to market pricing, use its predictive data to identify brand-new, unmet demand segments and create packages specifically for them.
Instead of just using Hippo Video to respond faster to RFPs, use its engagement analytics to understand why you win certain business and double down on that narrative.
Instead of just using ALICE to manage requests, analyze the data to spot recurring guest preferences and design a “perfect stay” service model that becomes your hotel’s signature.
Look for a change in your team’s energy and focus. The real success metrics are qualitative: Are your revenue managers spending less time in spreadsheets and more time on pricing strategy? Are your salespeople having more strategic conversations and fewer data-entry marathons? Is your front desk staff more relaxed and proactive because they’re not being bombarded by simple queries? This “soft ROI” manifests as reduced burnout, higher employee retention, and a team that is visibly more engaged in creative problem-solving rather than administrative drudgery.
Automate capture, classification, and suggestion. Keep humans on final commitment.
• Safe to automate: pulling leads from every channel, parsing RFP fields, routing work orders, answering templated FAQs, proposing starting price ranges, sequencing nudges, detecting sentiment or risk.
• Humans required: final pricing and availability, financial concessions, accessibility or safety commitments, overbooking calls, VIP privacy choices, anything that changes terms and conditions.
You must prioritize API-first tools. During your vendor evaluation, don’t just ask if it integrates; ask how. Request a specific demo showing the data flow from a guest’s initial inquiry on your website, through the booking engine, into the PMS, and finally as a pre-populated task for a personalized follow-up.
You must shift the narrative from replacement to amplification. Frame it clearly: “These tools handle the repetitive, transactional queries (‘more towels,’ ‘what’s the wifi,’ ‘what are your check-out times’) so that you have more focused time and mental energy for the complex, emotional, and high-value interactions that truly define hospitality.”
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