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You can feel it the moment you walk into a modern hotel. Machines are everywhere, humming beneath the surface. Pricing systems making decisions faster than any human analyst ever could. Chatbots greeting guests long before a front desk agent does. Security cameras that aren’t just recording but analyzing. Robots moving through hallways once reserved for […]
The HSMAI just released its State of Hotel Commercial Talent Report 2025 which makes some points that are quite hard to ignore. It states that AI has become the single most disruptive force reshaping hotel commercial roles, talent is scarcer than at any point in recent memory, and demographic pressures are accelerating workforce transformation. The […]
When your group-sales team is juggling a dozen hotel RFPs at once, even a small delay or inconsistency can cost a contract. Every minute wasted searching for past answers, waiting on legal approval, or chasing missing data chips away at your competitive edge. Imagine cutting your RFP turnaround time by 50%, improving message consistency, and […]
Every manager, from the front desk to corporate, is trying to do more with less. Fewer hands, tighter margins, higher expectations. Guests expect instant replies, personalized experiences, and seamless operations — all while your teams are juggling three systems that don’t talk to each other. But something new is happening. Quietly, almost invisibly, AI has […]