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Customer Centricity As The Sweet Spot Of Customer Success

Creating goodwill, accelerating a sale, or closing a deal – everything is possible if you could show the light of your ‘customer first’ norm...
Sanjana Murali
3 min read

Deliver the best customer support experience with Hippo Video’s…

Customer demands are growing at an exponential rate as they want their voices to be heard as soon as they have initiated the communication....
Priya Vijay
3 min read

Ways to use videos to improve customer service

Customer is king! Customer satisfaction is the measure of how well a business delivers its service. Every single factor in a business depends on...
Priya Vijay
4 min read

How Goulet Pens Increased Customer Satisfaction With Hippo Video

About Goulet Pens Goulet Pens is an online fountain pen store which provides personal online shopping experience through innovative products, exemplary service, and comprehensive...
Sanjana Murali
2 min read

Nurture your customer onboarding with these six types of…

We are slowly shifting the mode of browsing from reading texts to videos. It’s not just about Facebook or YouTube videos, even at our...
Sanjana Murali
2 min read

How To Reduce Churn At Various Stages Of Customer…

A few years back, businesses were product-centric, but today, things are way different. A new revolution has taken place in the Customer Journey. The...
Sanjana Murali
3 min read

Customer Service, the only way to make your customers…

A lot has been spoken about customer service. How good customer service can contribute to revenue, how great customer service can differentiate your company....
Nikhil P
2 min read

What’s the difference between customer success vs customer support?

Did you know “Customer Support” and “Customer Success” are not the same, but work together? This infographic shows the difference between Customer Success vs...
Sanjana Murali
26 sec read

The Ultimate weapon in the fight against churn –…

  It kills you every time. When a customer cancels your subscription. It rips your heart apart. Why? After all, you had carefully hand...
Nikhil P
6 min read

3 compelling reasons to reshape your customer service process

Customer service is a time consuming, nerve wrecking activity that needs attention and alertness at all and every touch-point.
Nikhil P
2 min read