What’s the difference between customer success vs customer support?

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Customer Support VS Customer SuccessDid you know “Customer Support” and “Customer Success” are not the same, but work together? This infographic shows the difference between Customer Success vs Customer Support.

Choose the right process to drive the right goals. Incorporate videos in both.  

About Hippo Video: In the world of customer support and customer success, we showcase the potential of videos and help businesses scale up . We provide video solution that is rapid, contextual and dedicated in providing a better customer experience.

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Sanjana Murali is a Marketing Specialist at Hippo Video. She is an award-winning blogger, one of her articles on “Customer Success” was selected from worldwide participants and won her MVP 2019 award. She has learned the knack of ranking her blogs and website pages in the 1st result of Google Search from her 6+ years of writing and marketing experience. She is also the host of #Limitless webinar and podcast series at Hippo Video. She loves to talk about branding and marketing with videos. An eternal writer, words are her lifeline.

5 Replies to “What’s the difference between customer success vs customer support?”

  1. Hello Sanjana,

    Warm greetings!

    Great work! I want to make a poster of this infographics & hang it in my office.
    Can I have your permissions to do that?

    Humbly awaiting for reply.

    Thanks & Regards
    Alym

      1. Dear Sanjana,

        Thank you for granting us the permission.

        Here’s the poster in my office – https://photos.app.goo.gl/tFBjaL0HE025YIg73

        We gladly offer you a lunch or get high on tea with my team.
        Catch us at –

        EntLogics Technologies Pvt Ltd
        3rd A Main, Opp to Union Bank of India
        Dasarahalli Main Road, Venkatagouda Layout,
        Kempapura Hebbal, Bangalore-24
        http://www.entlogics.com
        https://in.linkedin.com/company/entlogics-technologies-pvt-ltd-

        Keep up the great work! Hoping to see more.

        Thanks & Regards
        Abdul Haq D || abdul@entlogics.com

        1. Hey Alym,

          Poster has come out really well! Glad to see that hanging in your office 🙂

          Noticed Hippo Video logo is missing, that’s alright. I will surely visit your office next time I visit Bangalore. Thanks for the invite!

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