HippoVideo Support

What’s the difference between customer success vs customer support?

October 3, 2017


What’s the difference between customer success vs customer support?

Customer Support VS Customer SuccessDid you know “Customer Support” and “Customer Success” are not the same, but work together? This infographic helps you see the difference between Customer Success vs Customer Support.


Choose the right process to drive the right goals. Make sure to incorporate videos in both.  


About Hippo Video: We help businesses realize the potential of videos in the world of customer support and customer success. A video solution built to be rapid, contextual and dedicated to providing a better customer experience.


  1. goDigitally

    Very insightful infographics. We'll definitely use HippoVideos for our small business.

  2. Alym

    Hello Sanjana, Warm greetings! Great work! I want to make a poster of this infographics & hang it in my office. Can I have your permissions to do that? Humbly awaiting for reply. Thanks & Regards Alym

    • Sanjana

      Hey Alym, yeah sure, please go ahead :) Thank you!

      • Alym

        Dear Sanjana, Thank you for granting us the permission. Here's the poster in my office - https://photos.app.goo.gl/tFBjaL0HE025YIg73 We gladly offer you a lunch or get high on tea with my team. Catch us at - EntLogics Technologies Pvt Ltd 3rd A Main, Opp to Union Bank of India Dasarahalli Main Road, Venkatagouda Layout, Kempapura Hebbal, Bangalore-24 www.entlogics.com https://in.linkedin.com/company/entlogics-technologies-pvt-ltd- Keep up the great work! Hoping to see more. Thanks & Regards Abdul Haq D || abdul@entlogics.com

        • Sanjana

          Hey Alym, Poster has come out really well! Glad to see that hanging in your office :) Noticed Hippo Video logo is missing, that's alright. I will surely visit your office next time I visit Bangalore. Thanks for the invite!

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