Video Use Cases of Customer Success Manager - Hippo Video
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Your video co-pilot! Enter your script & instantly create videos featuring digital presenters.

Deliver exceptional customer success through videos

Enhance onboarding experience, drive product adoption, and retain customers better by deploying engaging video content in your customer success efforts.

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Why is Hippo Video the preferred choice of Customer Success teams

Unlock the ability to create videos at scale without compromising productivity

Immerse your audience with personalized video journeys, integrated polls, and surveys directly within the video content

Easily customize and white-label video assets to mirror your brand image

Video-integrated cadence for customer onboarding

Day 1: Sales <> CSM Handoff Email

Hi [customer first name]

Congratulations, and thank you for choosing [your company name]! While I’ve been your go-to person during your trial period, I want to formally introduce you to your official customer success manager, [CSM name].

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Day 2: LinkedIn Connect

Send a LinkedIn connection request with a quick intro message in Inmail

Day 3: How to set up the Product? (Email/Chat/Onboarding Page)

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Day 8: Video Email - Get onboarded on your terms

This meeting usually happens with a different set of users. Power users have advanced questions, while basic users may not use only the necessary features.

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Day 10: LinkedIn - Customer is not responsive

Condition: If the connection request is accepted, then a LinkedIn message otherwise, Inmail

Hi [first name],

It’s been a while since we chatted! I’d love to hear how things are going on your end and see how I can help make your experience better.

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Day 20: Email - Scheduling Business Review

Condition: If the customer responds to your LinkedIn message, if not try calling

Hi [first name],

As the end of the (year/month/quarter) approaches, we’re beginning to plan for an exciting new (year/month/quarter) at [your company name]!

To kick things off, I prepared the below video with your past (year/month/quarter) stats,

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Day 25: Calendar reminder - Business Review

Day 30: Newsletter - Product updates, feature releases, etc.

Sub: You wanted it, You got it

Hi [Name]!

We’re excited to announce the launch of one of our most requested features – [feature name]! It’s now easy to [do whatever the feature allows users to do]. Here’s a quick overview of how you can use it:

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Thanks for using [Product name]!


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