Simplify Customer Support with Videos | Hippo Video
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Presenting Document to Video:

Transform your documents into captivating videos featuring AI Avatars.

Seamless video-first support for quick resolution and higher CSAT

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Hippo Video’s transformative and secured video creation suite helps Support Teams simplify support, amplify rep productivity, and uplift customer satisfaction.

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Trusted by 5000+ businesses and 1.5 million+ users around the world

Use Cases for Support Teams

Resolve customer support challenges with videos

Redirect FAQs and enhance team productivity

Automate self-service with a scalable, video-enabled knowledge base to help customers find answers faster. This reduces their dependence on customer support rep, saving wasteful time spent on FAQ resolutions.

Reduce time to resolution

Decrease resolution time significantly with practical and precise demonstrations of troubleshooting steps to customers. Make the process more understandable and less time-consuming for technical or complicated issues.

Proactive and personalized solutions

Use video analytics to track user interactions with videos and personalize content recommendations based on their preferences and watch history. Infuse surveys and forms within videos to gather first-hand user insights to refine suggestions.

Multilingual support

Cater to a global audience and make your knowledge base accessible to a broader range of users worldwide with differing linguistic preferences. With auto-subtitling options, repurpose the same video for a variety of audiences effortlessly.

Video features that will help you deliver seamless Support Services

Video HubsAI AvatarVideo FlowsSubtitles

Video Hubs

Curate and share multiple pre-recorded support videos in a single link for troubleshooting or advanced feature explanations. Using Video Hubs dynamically update or replace videos in playlists to give users latest information effortlessly.

AI Avatar

Create and update your knowledge base effortlessly with onboarding videos, how-to videos, and feature explanation videos in minutes using AI Avatar—without going through the conventional video-making hassles.

Video Flows

Use our library of pre-built Video Flows to craft personalized support videos for every customer in a few clicks. Customize and save your own templates based on your support concerns for quick video personalization.

Subtitles

Auto-generate subtitles in five international languages besides English and make your support videos comprehensible to a global audience. Thus, make your video viewing conducive and widen your reach.

Delight your customers with a video-first support experience today