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Speed up your first call resolution time


Provide your customers with immediate seamless support by replacing emails and texts with videos. Resolving issues quickly reduces time to resolution and increases customer satisfaction.
















Build a personalized customer experience


Building a deeper connection with your customers matters more than customer satisfaction. Serve your customers with engaging and personalized video support to establish meaningful customer relationship.





Make customer support your competitive advantage



Try it yourself. It’s free.













Record videos as a part of forms


Give your customers the freedom to raise video tickets right inside the end user support form. This way, you can easily capture customer issues as they record.
















It is super easy and takes only 2 seconds!







To get started, first install the Hippo Video App. Once you are done installing,

Step 1

You need to provide your Freshdesk API Token







Step 2

To get Freshdesk API Token, all you have to do is
Go to Profile -> Profile Settings tab inside your Freshdesk account






Step 3

Copy paste the active API key. Please ensure that you have the Admin privilege








Post Integration














To get started, first install the Hippo Video App. Once you are done installing,

Step 1

You need to provide your Zendesk API Token






Step 2

To get Zendesk API Token, all you have to do is
Go to Settings tab inside your Zendesk account
Go to API -> Settings






Step 3

Copy paste the active API token key. If you don’t have a token already you can generate a new one. Please ensure that you have the Admin privilege








Post Integration












Hippo Video + Salesforce Service Cloud
Provide seamless support to your customers by creating and sharing videos inside Salesforce

Hippo Video lets you record your webcam/screen and share them with your support team.
Hippo Video’s super easy interface makes it simple for your agents and customers to create videos.

Here’s how you integrate Hippo Video with Salesforce



  1. Click on the URL provided below to install Hippo Video.

    https://login.salesforce.com/packaging/installPackage.apexp?p0=04t7F000004k00C
  2. Once you access the URL, you will be directed to the installation page.

  3. You can install Hippo Video for ‘Admins’, ‘All users’ or ‘Specific profiles’.

  4. Once you select your need, approve Salesforce to communicate with Hippo Video and click ‘Continue’.

  5. Now, Hippo Video starts installing and might take 1 or 2 minutes to complete.

  6. As soon as the installation is done, an admin account with your email-id will be created automatically with Hippo Video.

    P.S: Hippo Video widget works only with Salesforce Lightning UI.



After installation

  1. Go to Service Cloud and select ‘Cases’

  2. Now, click on any one of the tickets available. Go to Edit Page.

  3. In the ‘Lightning Components’ pane, you can see the app builder.

  4. Now, drag and drop the Hippo Video component to the page layout. Click ‘Save’.

  5. Finally, you’ll be redirected to the Ticket page and you’ll notice the Hippo Video component.



To enable Hippo Video widget for your users in your organization, all you have to do is,




  1. Go to and select the ‘Setup’ option.

  2. Now, type ‘installed packages’ in the search bar provided and select ‘Installed Packages’ option.

  3. Under ‘Installed Packages’, click on ‘Configure’. Now you can see the list of your organization users in a new window.

  4. Alternatively, you can select the ‘Package Name’ and click on ‘Configure’ to add and select users.

  5. After you click on ‘Add users’ button, all the users you selected will be added to Hippo Video automatically.



Now Hippo Video widget will appear in your user's accounts under 'Case Tickets'.Once the setup is done, you can record a video and share it with your customer, or select an existing video from your Hippo Video library. You can also share a link with your customer to record a video testimonial. Customers can also record their issues from the link you share.